Returns & Exchanges

At Samples From Mars, we want you to be completely satisfied with your purchase. If your physical merchandise or hardware is not performing as expected, we offer a 30-day return window for a full refund or exchange.

1

Initiate Your Request

Contact our support team with your order number and the reason for your return to receive a Return Merchandise Authorization (RMA) number.

2

Prepare the Package

Securely pack the items in their original packaging, including all cables, manuals, and accessories that were included in the original shipment.

3

Ship the Item

Affix the provided shipping label to your package and drop it off at any authorized carrier location, ensuring you keep a copy of the tracking number.

4

Receive Your Refund

Once our warehouse inspects the returned goods, we will process your refund to the original payment method within 5 to 7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing