Frequently Asked Questions

Everything you need to know about our premium samples and store policies.

How do I receive my digital downloads after purchase?

Once your payment is processed, you will receive an automated email with a secure download link. You can also access your files at any time by logging into your account on our website.

What is your return policy for digital products?

Since our products are digital downloads, we generally do not offer refunds once the files have been accessed. However, if you experience technical issues or are unsatisfied, please contact our support team and we will do our best to assist you.

Are these samples royalty-free?

Yes, all samples purchased from Samples From Mars are 100% royalty-free. You can use them in your commercial and non-commercial musical productions without any additional fees or attribution required.

What file formats are included in the packs?

Our sample packs typically include high-quality 24-bit WAV files, compatible with all major DAWs, as well as pre-mapped patches for popular samplers like Ableton Live, Logic EXS24, and Kontakt.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay for a secure and seamless checkout experience.

Can I re-download my purchases if I lose my data?

Absolutely. Your purchase history is saved to your account. Simply log in to the 'My Downloads' section of our site to re-download any of your previous purchases at no extra cost.